1. About these terms
These terms apply when you use the Prime Cap Services website and the services described on it. Prime Cap Services (ABN 14 687 458 671) is based in Marsden Park, New South Wales. By using this website or sending us a request, you agree to these terms.
2. What we do
Prime Cap Services provides payment processing and support for taxi payments in Australia. This includes EFTPOS terminals and a prepaid driver card for taxi drivers, and support for riders who need a payment receipt, want to dispute a payment or have left an item behind.
3. Using this website
You agree to use the website lawfully and only for its intended purpose. You must not:
- submit false, misleading or fraudulent information;
- upload files that contain malware or that you have no right to share;
- try to interfere with the website, its security or other users; or
- use the website to harass or mislead our staff.
4. Rider support requests
When you ask us for a receipt, raise a payment dispute or report lost property, we review the payment records we hold and contact you with an update.
- A payment receipt shows the transaction details we processed. It does not include an itemised taxi fare or trip location.
- A payment dispute lets us review the payment records. It does not automatically authorise or guarantee a refund.
- For lost property, we can review available payment details to help identify the taxi operator. We cannot track the vehicle and we cannot guarantee that an item will be recovered.
5. Driver services: terminals and driver cards
Drivers can ask for an EFTPOS terminal or a Prime Cap Services driver card by completing our driver enquiry form and attaching their driver licence and taxi ID. Our team will contact you to get started.
- Submitting the form is an enquiry. It does not guarantee that a terminal or card will be provided.
- We may need to verify your documents and may decline or end a service where we cannot verify them or where we suspect misuse.
- The driver card is a prepaid Mastercard. It may also be subject to separate terms from the card issuer, which we will give you when you receive the card.
6. Referral rewards
Our "Refer a friend" offer is subject to the following terms:
- New drivers only. The new driver must enter the referrer's name and phone number when applying.
- The new driver must process $4,000 in settled taxi fares in the first 30 days after terminal activation. Fees, refunds and chargebacks do not count.
- Both drivers must remain active. Each receives $100 after qualification and verification.
- Self-referrals, duplicate accounts and artificial payments are not allowed. One reward is paid per new driver across both brands.
7. Your responsibilities
Please give us accurate and complete information. Never share your full card number, CVV, PIN or banking password with us or anyone else. We only ask for the last 4 digits of a card.
8. Third parties
Our services rely on banks, card networks, card issuers and taxi operators. We are not responsible for decisions made by those parties, and some outcomes (such as a refund or the return of an item) are outside our control.
9. Intellectual property
The Prime Cap Services name, logo, website content and designs belong to us or our licensors. You may not copy or reuse them without our written permission, except for personal, non-commercial use.
10. Limits on our liability
Nothing in these terms excludes or limits any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control, including outages of banks, card networks or the internet.
11. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top of this page shows when they last changed. If you keep using the website or our services after a change, you accept the updated terms.
12. Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
13. Contact us
Questions about these terms? Call us on 02 8074 6055, email support@primecapservice.com.au or send us a request online. Our office is in Marsden Park, NSW 2765.