Here to help

A little help. A smoother journey.

Have a question about your taxi payment? Request a receipt, raise a payment dispute or tell us about an item left behind.

How can we help? *

A payment receipt shows the transaction details we processed. It does not include an itemised taxi fare or trip location.

Full name *

Email address *

Phone number *

Trip / payment date *

Approximate time

Amount charged in AUD *

Last 4 digits of the card *

Card type

Additional information

Proof of paymentA bank transaction receipt or screenshot showing the payment.

Reason for dispute *

Tell us what happened *

Supporting payment evidenceA taxi receipt, bank transaction receipt or other proof of payment.

Taxi registration / operator

Pick-up location

Drop-off location

Describe your lost item *

AttachmentA photo of the item, a trip receipt or other helpful information.

Never share your full card number, CVV, PIN or banking password.

Call 02 8074 6055

What happens next: we review the payment information, then contact you with an update or ask for more details.

How we work

Fill in the form. We call you back.

Send your requestComplete the short form with your payment details.
We review itOur team checks the payment records and your uploads.
We call you backExpect a call or email with an update, or a request for more details.
ResolvedWe follow up until your request is closed.

Each request gets a unique reference number and is stored securely.

About Prime Cap Services

Payments made for drivers.

Prime Cap Services provides payment processing and support for taxi payments across Australia: simple, secure and built for drivers.

We provide payment processing support. Lost property recovery depends on identifying the taxi operator and cannot be guaranteed.

01
Driver payments
EFTPOS terminals and a prepaid driver card, set up by our team.
02
Rider support
Receipts, payment disputes and lost property help.

Request a call back

Payments made for taxi drivers.

Need an EFTPOS terminal for your taxi? Complete our driver enquiry form and our team will contact you to get started with Prime Cap Services.

EFTPOS terminal

Tap, insert or swipe. A terminal for your taxi, set up by our team.

Request a terminal

Prime Cap PAX terminal and prepaid Mastercard driver card beside a Northside Cabs taxi

Prime Cap driver card

A prepaid Mastercard built for drivers. Simple and secure.

Request a driver card

Prime Cap card shown in Apple Pay on an iPhone and Apple Watch

Works with Apple Pay

Add your Prime Cap card to your iPhone or Apple Watch.

Included with the driver card

One form for both. Have these ready

Driver licence, front and back
Taxi ID, front and back
Clear photos or scans

Refer a friend. You both get $100.

Introduce a new driver to Prime Cap Services. When they reach $4,000 in eligible fares in their first 30 days, you each receive $100.

Simple referral terms

New drivers only. Enter your referrer's name and phone number when applying.

Process $4,000 in settled taxi fares in the first 30 days after terminal activation; fees, refunds and chargebacks do not count.

Both drivers must remain active. Each receives $100 after qualification and verification.

No self-referrals, duplicate accounts or artificial payments. One reward per new driver across both brands.

What people say.

Placeholder: add a real quote from a customer who received a receipt or resolved a dispute.

Name, rider

Placeholder: add a real quote from a driver using the terminal or driver card.

Name, taxi driver

Placeholder: add a real quote about getting help with lost property.